Profile of DOCUMENTUM SUPPORT DVELOPER ADMIN

DOCUMENTUM SUPPORT DVELOPER ADMIN

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Resume

Objective

Ø Result oriented, Customer focused Documentum Professional with 8+ years of Total Diverse International IT Experience in areas including Content Management Solutions, Object Oriented Programming, Network Administration and Testing tools.

Summary
John Ratnam
Documentum Consultant

Result oriented, Customer focused Documentum Professional with 8+ years of Total Diverse International IT Experience in areas, Content Management Solutions, Object Oriented Programming, Network Administration and Testing tools.
5+ years of experience as Documentum Administrator, Developer and Support Specialist in Pharamaceutical and Financial Industry.
Experienced in Installation, Configuration and Administration of Documentum 4i and 5i.
Have good exposure on different Documentum Suite 4i, 5.1, 5.2.5 and performed migration in to Documentum 5.3.
Configured, Administrated and Worked Extensively on HA High Availability and DR Disaster Recovery Supported Documentum Environments.
Strong Experience in Design and implementation of Documentum Workflow and Lifecycle.
Experience in Content Authentication Service CAS, Trusted Content Servers and Documentum Compliance Manager DCM Administration.
Have strong experience in Configuring, Supporting and Administration of Documentum Compliance Manager with high level of customization.
experience in installation and configuration of Content Management software tools and products Content Server, Right Sight Server, Repositories, Documentum Administrator, WebTop, Documentum Compliance Manager, Web Publisher, Desktop Client, DocApp Builder, DocApp Installer, Captiva, Workflow Manager, BPM, BPS, DCO, DFC Migration Tools, Buldoser, Adlib, Core Dossier, Annotation Server, Multi Node Fast Search and PDF Merger.
Hands on experience in configuring LDAP Authentication in Documentum Environment.
Good understanding and knowledge of Captiva InputAccel Integration with Documentum 5i.
Conducted ample Training Session and Presentation for Global Clients and Users on Documentum and its Functionality.
Well versed in Writing SOPs, IQ, OQ, URS, FRS and SDS for Pharmaceutical Industries.
Good understanding of regulatory bodies like FDA, GxP and GAMP, Business Analysis in GMP/FDA Environment.
Exposure to 21 CFR Part 11 of FDA, validation on Electronic Global repositories for pharmaceutical clients.
Good knowledge and understanding about Validation and Testing, V-Methodology Installation Qualification, Operational Qualification, Performance Qualification.
Hands on Experience on Installation and Configuration on DCO Documentum Client For Outlook 5.3 SP3 for Business Users and Conducted training session to give a over all view of how to use the applications.
Excellent hands-on experience with Apache Tomcat, Weblogic and WebSphere Application servers on both UNIX and Windows platform.
Experience in Object Oriented Analysis and Design OOAD, J2EE, Java Servlet, JSP and JDBC, XML, SQL, ASP and configuration of Tomcat Application Server s.
Participated in helping the users to resolve their issues and queries and helped them in the better understanding of the applications.
Served as the point of Escalation and SME Subject Matter experience for High Priority and imperative issues on all Supported Documentum Application.
Provided 24 X 7 and On-Call support for various Projects.
Have Strong experience in RDBMS like Oracle 10i/10g and Sql Server 2000.
Involved with the Network Connectivity team in creating DMZ for the Application Server to make sure it is separated from the internal LAN so that customizing rules in the firewall/ router becomes easier, give more security to the users and to avoid traffic flow.
Having multi-platform exposure, UNIX, Linux and Windows2000/NT.
Good team man with excellent communication, interpersonal, analytical and problem solving skills.

Employment

May, 2007 - December, 2008
Documentum Consultant/ L4 Support Engineer

Pfizer Inc

Description : Pfizer is the world's largest research-based biomedical and pharmaceutical company, with major research and development locations in the United States and England. With leading portfolio of medicines that prevent, treat and cure diseases across a broad range of therapeutic areas and an industry-leading pipeline of promising new products in areas like oncology, cardiovascular disease and diabetes.

Responsibilities :
Deployed, Configured, Administrated and Work Extensively on a High Availability and Disaster Recovery Supported Environment.
Involved in Installation, Support and Administration of Documentum 5.3 SP3 Suite ; Content Server, Full Text on Multi Node, Content Transformation Services, Rendition Server, Annotation Server, PDF Merger.
Upgraded Documentum suite from 5.2.5 to 5.3 SP3, Content Server, Full Text, DFC, Webtop, DA.
Involved in various Migration project, Documentum to Documentum, Live Link to Documentum, File Share to Documentum and vice versa.
Migrated Documentum suite 4i, 5.1, 5.2.5 to 5.3 SP3.
Involved in Analyzing, Validating, Developing and Customization of various tool Buldoser, Java DFC, Docbasic Scripts, rsync for the migration activity.
Administrated and provided Extensive Support for Documentum Compliance Manager 5.2.5 on a 5i Content Server which was build with high level of customization.
Worked extensively with the Migration Team in resolving the performance issue rose during the migration of DCM in to GDMS System.

Customized the PDF Merger User Area of the DCM instance to a different Disk volume in the SAN storage to decommission the Disk Volumes which are shared with other repositories.

Involved in tracking Pre and Post Migration activities, organized Rapid Response Meeting during the scheduled migration and provided extensive support during the transition period.
Created Un-Delete trigger in Database to capture all the required information which is used for recovering the deleted documents.
Migrated, Installed and Supported Full Text Search from an Out-of-the-box configuration to a Multi Node Configuration.
Worked directly with the EMC Engineers for fixing bugs in Documentum content sever and full text index server 5.3 SP3 like ability for Sysadmin to create LDAP based account, e-mail notification to disable users, ft-integrity.
Worked directly with the Storage Team UNIX and Windows - STU/W in assigning, mounting and increasing NAS and SAN Disk volumes for Content and Fast Search Storages in a clustered environment.
Extensively worked with the DBA to Re-Index and Add Indexes in the database tables to increase Docbase performances.
Worked extensive with Custom Application ; created custom table in database Oracle, registering custom table in documentum and setting up of permission for users to add values in the table created
Configured Site Scope Alert Monitoring Tool to capture and generate Alert on Disk Utilization, Docbase, Docbroker, Rendition, Jobs, Method and Full Text logs based on conditions
Installed and Configured secondary Connection Broker with the docbroker. ini configuration to access the Docbase outside the corporate network.
Written Java DCF Programs for Creating Bulk Users in Repository, Assigning ACL to specific Folders, Adding users to multiple groups, Exporting Documents from the docbase to the local file system based on requirements.
Created scripts for Moving content from 1 File Store to another File Store to reduce the disk utilization.

Conducted Refresh activities, Back up points for database and docbase on a regular schedule for new deployment
Conducted ample Presentation on Documentum and its Functionality for global client on various projects.
Created Project Space ; File Store Location, object types, users, groups, alias set, permission set for the new on-boarding projects in to the docbase.
Worked Extensively with Document Application Builder DAB for creating Object Types, lifecycles, assigning appropriate permission sets, configuring attributes to populate in web application and actions for the objects used by the system
Involved in Designing Workflows, Lifecycles, using DFC 5.3, DAB 5.3 and maintaining them using DA 5.3.
Extensive and Intensive on-call support on Documentum Server issues.
Scheduled regular maintenance activity and coordinated with the Mid-Tier team for clearing object type cache for Webtop, Documentum Compliance Manager DCM and Documentum Administrator DA deployed on the Weblogic Server.

experience in writing IQs, OQs, Test Scripts and SOP on a validated environment.

Served as the point of Escalation and SME Subject Matter experience for High Priority and Critical issues on all Supported Application.
Always been a point of contact for Investigation and provided RCA for fail over and critical issues.
Good knowledge in gathering and writing of technical requirements, Business Requirements, User Requirements, Use Cases, Current and Proposed Processes, Order Scenarios and Test Cases.
Good understanding and knowledge on UNIX based system. Testing and Running jobs directly from UNIX box.

Environment : Content Server 5.3 SP3, Desktop Client, Tomcat, Weblogic, Application server, Documentum Administrator 5.3, Webtop 5.3, Workflow Manager 5.3 SP3, Documentum Application Builder 5.3 SP3, DQL, API, Application Installer 5.2.5 SP4, Documentum For Outlook 5.3 SP3, Appliction connecter 5.3 SP3, Accelerated Content Services, Index Server, Index Agent, WDK 4.0, DFC, DQL, Workflow Manager, Developer Studio 4.5, Oracle 10i, JSP, JDK 1.2, Windows NT, UNIX, Solaris, Eclipse, Buldoser

March, 2006 - May, 2007
Documentum Administrator/Support Engineer

Bank 1 Card Services Chicago , IL

Description :
Bank 1 offers financial solutions in many categories, Personal Finance, Commercial Banking, Business Banking and Private Client Services. The Card Services is a part of Personal Finance Division.

Responsibilities : Involved in Installation and management of Documentum 5.3 SP3 in Apache Tomcat.
Installed and maintained the Content server, WebTop, Connection Broker, Repository, DocApp after migration and installing the Documentum Application Builder DAB, Desktop.
Involved in designing Workflows, Lifecycles, using DFC 5.3, DAB 5.3 and maintaining them using DA 5.3.
Created users, groups, permission sets and ACLs using Documentum Administrators DQL and API interfaces.
Fixing issues that occur with LDAP synch job. Monitoring LDAP job performance and reporting the users synched by LDAP job on a daily basis.

Installed and Configured DCO Documentum Client for Outlook 5.3 SP3 for Business user and conducted training section for the users on how to use the DCO Applications.

Installed and Configured Application Connecter for all Business Users work stations for Office.
Coordinated with the BCM Patrol for Documentum Monitoring and Performance Analysis.
Integrated Captiva InputAccel with Documentum 5.3 Sp3.
Extensive and Intensive on-call support on Documentum Server issues.
Created new jobs and methods for Deletion of object types based on the Conditions.
Docapp Deployments, archiving, setting up installation Option.
Creating new Docapps, object types, jobs, methods, permission set templates, lifecycles, Workflows, changing DTD files and maintaining versions.
Splitting up of Docapp into modular units for easy deployment for the builds. 1 single Docapp split in 4 types based on its dependencies to reduce the risk factor and time consumption during Deployment. Easy to track down errors.
Responsible for clean up operations of Repositories using dmclean and dmfilescan utilities.
Uploaded bulk objects from Local drive to docbase, docbase to local drive, docbase to docbase.
Handling workflow dormant and paused state issues. Documents that are paused or not published is checked everyday and resolved.
Cleanup of consistency checker errors based on the Consistency checker error code.
Handling Defects and Enhancements from all Application users and business users.
Good knowledge in gathering and writing of technical requirements, Business Requirements, User Requirements, Use Cases, Current and Proposed Processes, Order Scenarios and Test Cases.
Periodical check on Site publishing services. Tested the end to end test on External_StaticContent and Internal_StaticContent.

Stopping and starting and SCS source and SCS target
Good understanding and knowledge on UNIX based system. Testing and Running jobs directly from UNIX box.
Modifying XML schemas, XML App and XML content rule.

Environment : Content Server 5.3 SP3, Desktop Client, Tomcat 5.0.28, Application server, Documentum Administrator 5.3, Webtop 5.3, Workflow Manager 5.3 SP3, Documentum Application Builder 5.3 SP3, DQL, API, Application Installer 5.2.5 SP4, Documentum For Outlook 5.3 SP3, Appliction connecter 5.3 SP3, Accelerated Content Services, Index Server, Index Agent, Captiva InputAccel, WDK 4.0, DFC, DQL, Workflow Manager, Developer Studio 4.5, Oracle 9.2.0 JDK 1.2, JSP, Windows NT, UNIX

February, 2005 - February, 2006
Documentum Administrator/Support Engineer

Description : Merrill Lynch has implemented the Document Management System for the Specialty Products Division using Documentum 5i products. Document Check in and Check out, version controls are implemented. Web publisher/WDK provides the extensive search capability. The resulting search window allows the user to select all the documents or any document displayed to view the custom attributes.

Responsibilities : Involved in Installation, Configuration, Administration and Deployment of Documentum 5i Content Server, Documentum Administrator, Application Builder and WebTop.
Created and configured Docbases in development, QA and production environments on Windows 2003 Server and Sql Server 2000 database.
Extensive usage of DQL and API for Administrative purposes.
Performed routine administration tasks like scheduling Documentum provided Administration jobs, dmclean, consistency checker and full system backup at regular intervals, creating/managing users, groups/roles, ACLs, etc.
Created groups, custom objects, object types, users, registered tables and ACLs by using DQL, Server API and Documentum Administrator.
Involved in gathering requirements and preparing design documents for WDK-based customizations for different corporate groups using Documentum WebTop 5.2.5

Used JAVA Mail API and built custom JAVA workflow methods to send email notifications in workflows to keep users updated about workflow status and tasks.
Used source control systems like CVS and Visual Source Safe to check-in and check-out development and production source code for WDK customizations, custom JAVA methods, DQL and API scripts, etc.
Involved in until, integration and system testing and troubleshooting performance issues with BEA Web logic application server for performance evaluation and weekly maintenance.

Responsible for documentation of the project activities.
Provided 24/7 on-call post production support for web publisher users.

Environment : Documentum Content Server 4i/5.2 Oracle 8i, DA 4i, WebPublisher 5.2, SCS, BEA Weblogic 7, Windows NT, Solaris 7, Exceed PowerSuite, Putty.

January, 2004 - January, 2005
Documentum Administrator

Alcon Laboratories Fort Worth , TX

Alcon, Inc is the world's leading eye care company. Alcon, is dedicated to the ophthalmic industry for more than 50 years, develops, manufactures and markets pharmaceuticals, surgical equipment and devices, contact lens solutions and other vision care products that treat diseases, disorders and other conditions of the eye.

Description : I worked with a team responsible for migrating from Documentum 4i to 5i .I was involved in testing, validating and verifying the migrated application, development, maintenance and enhancement of different suites of Documentum products, creating new users accounts and maintaining the research repository.

Responsibilities : Customized Login, Logout, Check In, Check Out, Creating Cabinets, Creating Folders and Menu Customizations using Developer Studio and DFC.
Involved in installation of Content Server 5.2, Docbase creations, Doc Broker and Docbase Federations setup.
Used Documentum Administrator to Monitor Docbase for System and Resource Usage, User Sessions, Run Server API and DQL Queries, Create\Modify Storage Area on a daily basis
Dump and Load utility for Backup and Restore of Docbases.
Customized Menu/Action and View of Submission interface web pages with WebTop and WDK.
Developed custom pages for login and document access with WDK 5.2 and DFC 5.2.
Wrote DQL Query to set default value for distribution attributes.
Extensively involved in analyzing existing 4i architecture.
Migration of eContent Server, DFC, WDK and Web Publisher from 4i to 5i.
Executed consistency checks post migration before upgrading Docbase to Documentum 5i.
Synchronized LDAP with Documentum 5i.
Wrote DQL, API scripts for populating complex Virtual Document Structure Attributes.
Created users, groups, permission sets and ACLs using Documentum Administrators DQL and API interfaces.
Involved in installation of Content Server 5.2, Docbase creations, Doc Broker and Docbase Federations setup.
Created WDK Application Layer for E-Cabinet Custom Applications.
Analysis of Content repository with Generic Batch Imported content from various statistical Tools, extensive use of GBI tools to Bulk loading of Data to repository.
Customized WebTop features like Search, Inbox and UI by developing custom JSP and XML tags using WDK 5.2 and DFC 5.2
Creation of DocApp application, Lifecycle and Workflows using Documentum Application Builder/Documentum Developer Studio.
Worked with DFC, API to customize WebTop 5.2, Desktop client 5.2 and Web Publisher.
Design Workflows, Lifecycles, using DFC 5.2, DAB 5.2 and maintaining them using DA 5.2.

Prepared Work Sheets for System Configuration and Infrastructure Analysis.

Environment :
Documentum 4i/5i suite, Documentum Administrator, Right Site, Desktop Client 4.3.2 Documentum Developer Studio 4.3.2 Work Flow Manager, DocApp Installer, Doc Control Manager 4.3.2 InputAccel, Intranet Client 4.3.2 DFC 4.2/5.2, API, DQL, DMCL, WDK 4.2/5.2, WebTop, WebPublisher, Site Cache, Oracle 9i, Tomcat 4.0.6 JSP, Windows NT, UNIX

December, 2002 - January, 2004
NETWORK SECURITY/ ADMINISTRATOR

Description :
Point to Point Broadband has come to the forefront as Simcoe Countys newest Wireless High Speed Broadband Internet service provider, covering the areas of Simcoe County, Barrie, Orillia, Horseshoe Valley, Oro-Medonte and Collingwood. Point to Point Communications is involved in the two-way radio industry for the last 20 years and brings a total of over 100 years of experience in Radio and Networking

Responsibilities : Troubleshoot LAN workstations and upgrade PC/Workstation hardware and software.
Providing technical leadership in performance testing of network infrastructure equipment
Remote Access Service VPN for the corporate mobile users Planning, Designing, Implementation and Support of TCP/IP network on Windows NT/2000 or XP or 2003
Intrusion Detection System - Air Magnet Wireless LAN Analyzer Monitor entire network of PTP Broadband section, written network access policies and devices performance parameters.
Installation, management, configuration of LAN/WAN systems utilizing Cisco switches and routers.
Perform routine system administration tasks, backups and file restores, account installation and deletion, workstation, server installation and operating system upgrades.
Identifying and fixing the problem in the different layer of TCP/IP
Active Directory Services Administration in a large network.
Monitor system log files for identification of system related problems.
Manage Active Directory components, Domain controllers installation, global catalog servers, Trusts and Sites.
Security performance optimization related to Windows NT, 2000 Terminal Services.
Setup and management of network printers and management of remote access.
Create and manage users on Windows NT, Windows 2000 environment. Assign user and group rights over the network for accessing network resources.
Plan, install and administer Intranet web pages on IIS 5.0 on a production environment and migration from IIS 5.0 to IIS 6.0 on a test environment.
Create Web/FTP sites, virtual sites, virtual directory, Set up Home directory, redirect requests, access restrictions and performance tuning on IIS Server.

Environment : PIX Firewall and Cisco Routers, HTTP, HTTPS, IPSec, DNS, VPN, VOIP, Active Directory, IIS Web server 5.0, Sql Server 2000, Linux REDHAT, UBUNTU, Wireless LAN analyzer

MAY, 2001 - October, 2002
NETWORK ADMINISTRATOR

Education

INDIA.

Skills

Documentum

Documentum e-Content Server 4i/5i, Documentum Administrator 5.3, BPM/BPS, Documentum Compliance Manager 5.2.5, Documentum Compliance Manager 5.3, DocControl manager 4.3, Right Site Server 4.3.3, Web Publisher 4.4.2/5.2, WebTop 5.3, Documentum Application Builder 5.2.5, Developer Studio, WDK 4.2/5.2.5, WebTop 5.2.5, Desktop Client 4.2, Workflow Manager, Developer Studio 4.3, DFC 5.3, Documentum Client For Outlook, Captiva, App Connecter, Accelerated Content Services, Index Server / Agent, Rendition Server, Adlib, Core Dossier, PDF Merge, Annotation Services, Buldoser.

Databases

Oracle 8i/9i/10i/10g, SQL Server, MS Access 2000, DB2.

Application Server

Apache Tomcat (4.X/ 5.X), IIS, Weblogic (7i/8i), WebSphere(5i/6i).

Languages

Java, VC++, VB 6.0, C, C++, VB.NET, SQL, PL/SQL

Web Technologies

HTML, ASP, ASP.NET, JSP, Java Script and VB Script, XML, XSLT, XQDL.

Networking/Security

Proxy Servers, Configuring Routers, Firewalls, Managing Networks, Telnet, Access Control Programming, LAN/WLAN Trouble Shootings, VPN, VOIP, Air Magnet – Wireless LAN Analyzer, DMZ, Encryption Technologies

Operating Systems

Windows 2000/XP/NT, Sun Solaris, Wintel, HP-Unix, Linux, Shell

Miscellaneous
Bachelors in Electrical and Electronic Engineering BE - INDIA.