Objective
A motivated individual with strong technical and sales skills seeks a challenging position.

Employment

March, 2009 -  Present

Technical Support Representative for Internet Services with Customer service experience
Duties include : Troubleshooting internet connectivity over the phone with AT and T customers.
Being updated with the latest software and hardware AT and T provide.
Troubleshoot email problems over the phone.
Routers/Modems configurations.
Troubleshooting Antivirus and Firewall issues.

June, 2007 -  May, 2008
Partner

Member of the IT team that was responsible for the following : Implementing 2 LANs in branch offices that supported 80 to 90 users plus servers.
VLSM design.
Implementing multiple VLANs for Management, Engineering, Accounting, Finance, mail server, web server and database server.
Configuring EIGRP as the interior routing protocol.
Implementing redundant links between switches.
Configuring STP and VTP between switches.
PAT configuration.
Troubleshooting layer 1, 2 and 3 problems.
Managing Frame-Relay connection to Headquarters.

January, 2004 -  September, 2004
Canada- Internship

Help users with Windows XP troubleshooting.

Education

Training
Cisco Certified Network Associate CCNA 2008

Languages
Arabic
English
Availability
Available Immediately
Permanent Resident of the United States .

Skills
Cisco routers 2600, 2800 series Cisco switches 2900, 3500 series Cisco IOS and SDM Routing Protocols EIGRP, OSPF, RIP v2 Nat and Pat Access Lists Standard, Extended Troubleshooting network connectivity Windows operating systems XP. Vista Basic Knowledge of Server 2003

Working in a professional manner and respectful communication skills Ability to work in a team Self-motivated, ambitious, hard worker Highly organized Analytical approach to problem solving Active, creative and full of enthusiasm Demonstrated ability to organize and plan work schedule Ability to work under stress and meet deadlines Determined to take on and master new challenging responsibilities Dedicated to maintaining high quality standards Good knowledge of wireless technology Excellent computer skills, the ability to learn new systems quickly


Miscellaneous
Troubleshoot Printers, Scanners and other peripherals.
Install, administer, monitor and troubleshoot network related systems and software.
Handle escalated customer cases, calls and complaints by phone.
Send daily and weekly reports.